At The 8th Side, we want you to be completely satisfied with your purchase. Whether you are a competitive player or a dedicated collector, we strive to provide the highest quality products. If you are not entirely happy with your order, we are here to help.
1. Return Window
You have 30 days from the date of purchase (or delivery for online orders) to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be unused, unopened, and in the same condition that you received it.
It must be in the original, factory-sealed packaging (including shrink wrap, where applicable).
You must provide a receipt or proof of purchase.
3. Non-Returnable Items
Due to the nature of the collectibles market and safety regulations, the following items are Final Sale and cannot be returned:
Opened Products: Any TCG booster packs, boxes, or decks where the factory seal has been broken.
Single Trading Cards: Individual cards are subject to market volatility and subjective grading; therefore, all sales of singles are final.
Perishable Goods: Food and beverages from our Noodle House are non-returnable.
Event Entry Fees: Tournament and event registrations are generally non-refundable.
Gift Cards: Digital and physical gift cards are final sale.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@the8thside.shop.
Manufacturer Defects: For items like board games with missing components, we can assist you in contacting the manufacturer for replacements.
Shipping Damage: If your order was damaged during transit, please provide photos of the packaging and the product so we can file a claim with the carrier.
5. Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed and automatically applied to your original method of payment within 7–10 business days.
Partial Refunds: We reserve the right to grant only partial refunds for items not in their original condition or items returned more than 30 days after delivery.
6. Shipping Your Return
To return your product, please mail it to: The 8th Side 4232 Fort St, Lincoln Park, MI 48146, United States
Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Recommendation: If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For any questions regarding our Refund and Return Policy, please reach out to our team:
Website: the8thside.shop
Email: support@the8thside.shop
Phone: +1 (313) 382-1683
Visit Us: 4232 Fort St, Lincoln Park, MI 48146, USA
